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Macdonald DeWitt Library at SUNY Ulster

Campus Technology: FAQs

Answers to all of your SUNY Ulster-related technology questions.

This guide is no longer being updated. Please refer to Answers @ SUNY Ulster using the link provided or from the Help tab of the Portal.

Useful Links


What is my username?
Your username is the first seven letters of your last name (or entire last name if shorter), the first inital of your first name, and the last two digits of your U#.
How do I change my password?
Go to and click on "Get Your Password." Fill out this form. For delivery method, if you choose "Email" be sure to use the email address that is on file with the Registrar. If you choose "Pickup in OIT" you will need photo ID. The Office of Information Technology is located in HAS 116.
What is my login for campus computers?
Use the same username and password for the Portal to access student computers on campus.
What is the Portal?
The Portal ( is where you access everything related to SUNY Ulster. You can check your email, access ANGEL for your online courses, check your grades, pay your bill, search the library catalog, find out what's happening on campus, and much more!
What is my SUNY Ulster email address?
Your email address is your You can access it by clicking the "Email" icon on the top right in the Portal. Use this address for all correspondence with the college, including your professors.
How do I access the wifi on campus?
Wifi is available for current students, faculty, and staff only. Log in to the network with your username and password. Follow OIT's instructions for registering personal devices.
How do I get my email on my mobile device?
Follow OIT's instructions for setting up your email on a mobile device.
What is SUNY Ulster Alert?
SUNY Ulster Alert uses SUNY's Emergency Alert System to notify you via phone, text, or email of weather delays and cancellations, and other ermegency notifications. Sign up for alerts and keep your information current by going to -> Student Resources tab -> Student Links (bottom right) -> "Register for SUNY Ulster Alerts."
How do I print my course schedule?
You will need a printed course schedule to get your SUNY Ulster ID from security. Here's how to find it: -> Student Resources tab -> Registration Tools (top left) -> "Class Schedule."

FAQs about online classes

Where do I find my online class?
Click the Courses icon in the Portal. Courses icon
Why don't I see my online class in BlackBoard?
Classes appear in BlackBoard seven days before they start. Check your schedule if you are unsure of the start date.
I just registered, and classes have already started: where is my online class?
There is a 24-hour wait period between registering for courses and them appearing in BlackBoard.
When I click the Courses icon it says "invalid user."
If you are a new student, it takes 24 hours between registration and your BlackBoard account being created.
What if I need help with my online class?
For technical questions (help logging in, browser issues, navigation, etc.), contact OpenSUNY at 800-875-6269. For content questions (assignments, due dates, grades, etc.), please contact your professor.

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